Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the services provided by Choice Utility Ltd (“we”, “our”, “us”) to our clients (“you”, “your”). By engaging our services, you agree to be bound by these Terms.

2. Our Services

We act as an independent energy broker and consultancy, offering services such as:

• Energy procurement (fixed, flexible, basket, and renewable contracts)

• Metering and connection services

• Bill validation and overcharge recovery

• Carbon reduction and sustainability planning

• Dispute resolution and account management

We do not supply energy ourselves — we arrange contracts between you and licensed UK energy suppliers.

3. Your Responsibilities

To allow us to provide services effectively, you agree to:

• Provide accurate and complete information (including meter details, consumption data, and contact information).

• Inform us promptly of any changes to your business or energy needs.

• Review and sign any supplier contracts within the required timeframes.

• Pay any invoices from suppliers in accordance with your contract terms.

4. Our Responsibilities

We will:

• Act honestly, fairly, and in your best interests.

• Provide clear, accurate, and up-to-date information.

• Keep your data safe and only share it with suppliers or third parties necessary for fulfilling our services.

• Resolve any complaints in line with our Complaints Policy.

5. Fees and Payment

Our services are usually funded through commission paid by the supplier, included in your unit rates. If a direct fee is agreed instead, it will be confirmed in writing before work begins.

6. Supplier Contracts

We act as an intermediary between you and the energy supplier. The supplier’s contract terms will govern your supply and must be read and accepted before signing. We are not responsible for the supplier’s performance but will assist in resolving issues.

7. Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for details on how we collect, use, and store your data.

8. Limitation of Liability

We are not liable for:

• Any losses resulting from the actions or inactions of your energy supplier.

• Any indirect, special, or consequential losses.

Our total liability for any claim arising from our services is limited to the total commission or fees received by us in the 12 months prior to the claim.

9. Termination

Either party may terminate our agreement by giving written notice. Any supplier contracts arranged during our engagement will remain in force and must be honoured.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.